Questions & Answers

We completely understand — sometimes you change your mind!

Contact us here, and we will try to stop the order before it is shipped.

If the order has already been shipped, you are of course welcome to refuse delivery or return the item to receive a refund.

Yes, in many cases this is possible. Simply reply to your order confirmation email and we will find a solution 🙂

We are happy to talk with you!

If you have questions, concerns or feedback, please contact us — we typically respond within a few hours during opening hours on weekdays. You can also call us at +45 35 15 31 58. Our phone lines are open Monday to Thursday from 10:00 to 16:30 and Friday from 10:00 to 16:00.

💳 Payment

🔒 Secure Online Payment (3D Secure)

In our webshop, we use 3D Secure for extra security when paying with credit cards.

This means an additional verification step is added, where you need to confirm the payment – typically via your bank's app or a code.

🔐 This extra layer protects you against card misuse and ensures secure payments.

🧾 We accept the following payment methods:

Credit Cards

Dankort

Visa and Visa Electron

Mastercard

Mastercard Debit

Fee: 0.00 %

MobilePay

You can easily and quickly pay with MobilePay directly at checkout – without having to find your card.

ViaBill

With ViaBill, you can split the payment into smaller installments – completely without interest or fees (for purchases under a certain amount limit). Simply choose ViaBill as the payment method at checkout.

Bank Transfer

You can also choose to transfer the amount directly to our bank account:

Recipient: SoundStoreXL.com A/S

Bank: Spar Nord Bank

Ceresbyen 75, 8000 Aarhus C, Denmark

IBAN: DK2290041120451932

SWIFT/BIC: NYKBDKKK

📦 We will ship your order as soon as the payment is received.

EAN Invoicing

Customers with a valid EAN number — including public institutions such as schools, municipalities and other government organizations — can pay via EAN invoicing through SoundStoreXL.

The payment terms for EAN invoicing are 30 days from the invoice date.

Simply select “EAN invoicing” as your payment method at checkout, and the invoice will be sent through the EAN system.

Yes, absolutely. Fortunately, it’s very easy.

Create your account here!

Yes, we offer financing options.

For private customers: Choose ViaBill as your payment method.

For companies with an active VAT number, we offer business leasing in collaboration with Ikano.

Yes, we have a showroom where you can experience selected products.

Read more here.

You can find your Track & Trace number here.

Delivery to Other EU Countries

We offer delivery to several European countries through our local webshops:

• 
  Sweden: Order via SoundStoreXL.se
  
• 
  Norway: Order via SoundStoreXL.no
  
• 
  Finland: Order via SoundStoreXL.fi
  
• 
  Germany & Austria: Order via SoundStoreXL.de
  
• 
  France: Order via SoundStoreXL.fr
  
• 
  Italy: Order via SoundStoreXL.it
  
• 
  Spain: Order via SoundStoreXL.es
  

Customers in Belgium, the Netherlands, Luxembourg, Latvia, Lithuania, Czech Republic, Poland, Austria, Germany, Italy, Spain and France can also order via SoundStoreXL.com.

When your order is dispatched, you will receive an email with a tracking code (please check your spam folder if you cannot find it).

If your order has not yet been shipped, it is likely because one or more items are backordered. Please refer to your order confirmation for estimated delivery times.

You are welcome to collect your SoundStoreXL order from our warehouse in Risskov. Read more here.

If your package does not exceed the dimensions 50 x 44 x 59 cm, it must be collected from the parcel locker at the address. The parcel locker is accessible 24 hours a day, all year round.

If your order is larger or heavier, it will be handed out from our goods pickup between Monday and Friday from 9:00 to 16:00.

You will receive an email notification as soon as your order has been packed and is ready for collection. We normally prepare pickup orders within 30 minutes on weekdays between 9:00 and 16:00.

Please note:

To ensure rotation in the parcel locker, uncollected packages will be removed after 4 days and returned to our warehouse. They can then be collected from the goods pickup between Monday and Friday from 9:00 to 16:00.

How It Works

1. 
   Select “Pickup in Risskov” as your delivery method when placing your order. The shipping fee will automatically be removed.
   
2. 
   Approve and complete your order with payment.
   
3. 
   The first email you receive is an automatic order confirmation.
   
4. 
   You will receive a second email when your order is ready for pickup. Please wait for this email for details on whether your order is in the parcel locker or goods pickup.
   
5. 
   Drive to the pickup address:
   

Music Group

Norddigesvej 4, Gate 6

8240 Risskov

(Get directions)

You can read more about how to return an item here.

Refunds are normally processed within 5 business days, but during busy periods it may take up to 8 business days.

Read more here.

You can find our opening hours here.

View our Terms and Conditions for private customers here.

Click here to view our Terms and Conditions for business and EAN customers.

Drumcity and Pioneershop.dk have now merged with Soundstorexl.com.

We have the same skilled staff, the same service, the same address and the same company registration number (CVR). Together, we are stronger 🙂