FAQs
Order
Can I cancel my order?
Can I cancel my order?
We completely understand — we change our minds too! Although we would love to, we are unable to modify or cancel the order once it has been placed, as it immediately enters an automated picking and packing process.
If the item(s) do not meet your expectations, you are more than welcome to return them as usual.
Follow the link here
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours within normal business hours.
Our contact information is available here
How can I pay?
How can I pay?
We offer several different payment methods, including credit/debit cards, bank transfer, Google Pay, Shop Pay, and other region-specific payment options.
Learn more here.
Freight & Delivery
Where is my order?
Where is my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking link. You can easily track your order here
Which countries do you ship to?
Which countries do you ship to?
We deliver to the following countries:
Austria, Belgium, Czech Republic, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Mainland Spain.
Shipping options:
- €10 - Delivery to a GLS Parcel Shop (orders less than €200 and max. weight 20 kg)
- FREE - Free shipping on all orders over €200* (GLS Parcel Shop up to 20 kg).
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 workdays.
If you order at www.SoundStoreXL.com before 15.30 on weekdays, in-stock items are dispatched the same day. (Friday: 15:00)
Return & Refund
How do I return a product?
How do I return a product?
Returning a product is easy! Simply follow our return process by using the return form and instructions provided.
You can read more and start your return here
How long will it take to receive my refund?
How long will it take to receive my refund?
We process all returns within 7 business days after receiving the returned items.
You will receive a confirmation email once your return has been processed.
Please note that depending on your payment method and your bank's processing time, it may take longer for the refunded amount to appear in your account.
How do I claim a product for repair?
How do I claim a product for repair?
If an error occurs with a product within the warranty period (12 months warranty from date of purchase + 12 months right of complaint), you simply follow the guide here
General questions
What are your opening hours?
What are your opening hours?
Opening hours:
Our phones are open on weekdays from 10:00 to 16:30 at +45 70273041, except on Fridays (10:00 to 16:00). Our English-speaking customer service is ready to reply to your phonecall on + 45 7027 3041
Please send an email to info@SoundStoreXL.com - we will respond within 24 hours. Though normally within 30 minutes.
What are your terms & conditions?
What are your terms & conditions?
Read our Terms and conditions here